Frequently Asked Questions
Are you a trading company or factory? Can I visit your facility?
We are a direct manufacturer located in Zhangjiagang, Jiangsu Province, near Shanghai and Wuxi. Factory visits are welcome and pick-up service is available for nearby visitors.
How to build trust with Langbo?
We provide working videos from international installations and customer-focused technical consultations. Factory visits enable direct assessment of our plastic extrusion capabilities.
Is shipping cost included in the quotation?
Quotations typically include FOB Shanghai terms. We assist customers with current shipping rates and flexible carrier options.
What happens after order confirmation?
Process includes configuration confirmation, proforma invoice, 30% payment, test running, machine confirmation, 70% payment, delivery preparation, shipping, commissioning, training, handover, and ongoing support.
What payment methods do you accept?
T/T, D/P, Letter of Credit, and cash transactions.
How do you guarantee machine quality?
We provide one-year warranty, lifetime technical support, and allow customer inspection during test running with immediate optimization.
Do you have CE Certification?
Yes, both our extrusion and recycling machines are CE certified.
What is the typical delivery time?
Approximately 45 days, with exact timing specified in the contract.
What after-sales services do you provide?
One-year quality guarantee, rapid technical support, and production problem analysis.
How can I get machine layout specifications?
Contact our technical team at sales@langbochina.com or WhatsApp: +86 15962377824 for detailed solutions, layouts, and installation guidance.
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